Privacy Policy

1. Who we are

Jackhammer Graphics sells art prints online.

​

You can contact us using our contact form.

​

2. What information we collect

 

When you use this website, contact us, or place an order, we may collect personal information such as your name, email address, phone number, delivery address, billing details, order details and any message you send through on our contact form.

​

Our website may also collect basic technical information, such as your IP address, browser type, device information and how you use the website.

​​

3. Why we collect your information

 

We collect your information so we can respond to your enquiries, process your orders, arrange delivery, manage payments, provide customer service, keep records of purchases and improve our website.

​

We only collect information that is needed for these purposes.

​​

4. How we use your information

 

We use your personal information to communicate with you, complete your order, send updates about your purchase, arrange delivery, respond to questions and keep basic business records.

​

We do not sell your personal information.

​

​5. Payments

Orders are currently arranged directly following an enquiry. We provide customers with an invoice and payment instructions.

​

Jackhammer Graphis does not collect or store credit card details through this website. If we introduce an online payment service in the future, this Privacy Policy will be updated to explain how that payment provider handles personal information.

​​

6. Who we may share your information with

 

We may share your information only when needed to run the business and complete your order. This may include website providers such as Wix, payment providers, delivery or postage providers, printing suppliers, IT support providers, professional advisers or government authorities if required by law.

​

We only share the information needed for that purpose.

​​

7. Cookies and website information

 

This website may use cookies and similar technologies to help the website work properly, improve your browsing experience, understand how visitors use the site and support basic website analytics.

 

You can usually change your cookie settings through your browser. 

​

8. Marketing emails

​

We do not currently have a mailing list and we do not send marketing emails.

​

If this changes in the future, we will only send marketing emails to people who have agreed to receive them. You will be able to unsubscribe at any time.​

​

9. How we protect your information

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure or interference.

 

This may include using secure website systems, limiting access to personal information and using trusted service providers where needed.

​

10. Accessing or correcting your information

 

You can contact us using our contact form if you would like to access the personal information we hold about you or if you believe any information is incorrect and needs to be updated and we will respond within a reasonable time.

​

11. Privacy complaints

 

If you have a privacy concern or complaint, please contact us using the contact form on our website so we can resolve it.

​

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

​

12. Children and young people

 

This website is intended for general audiences. We do not knowingly collect personal information from children without the consent of a parent or guardian.

​

If you believe a child has provided us with personal information please contact us and we will take reasonable steps to remove it.

​

13. Changes to this policy

 

We may update the Privacy Policy from time to time. The latest version will always be available on this website.

​​​